Call and text don’t work?

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Sara B. #37090
Sara B. #37090 Posts: 4 ✭✭
in My Mobile
Hi,
Both of our cellphone with fizz don’t work properly.. 4 on 5 calls don’t work, we can’t even call each other...
For texts messages, only imessage works, SMS don’t.
It’s been this way since last thursday and it’s really frustrating, we have important phone call the make (for work and personal) and most of the time it doesn’t work. We tried restarting our phone (and network), our iphones are up to date.. we try everything..What’s the problem?

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  • Sara B. #37090
    Sara B. #37090 Posts: 4 ✭✭
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    And we can’t call our own voicemail**
  • Fizzy
    Fizzy Posts: 10,930 ✭✭
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    Hi Sara

    Sorry you are experiencing phone issues.

    1. First check your account to make sure your plans are up-to-date.
    2. It could be a problem at your location. Try changing the network setting on your phone. Use 3G instead of LTE or vice versa.

    Finally do contact Fizz support as this situation is abnormal.

    You can Live chat with Fizz support at any time 24/7:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 19,193 admin
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    Hi Sara,
    I checked from our end and everything appears to be fine with your mobile plans.
    If you're encountering service usage difficulties, please turn ON Airplane mode and then turn it back OFF, turn on Data roaming and then turn it back OFF, make sure you're connected to Fizz, turn OFF the Wi-Fi, make sure that your IOS is up to date and if neither of these steps helps you out, please pop out the SIM card from your phone then pop it back in, restart the phone and then reset the mobile network settings:
    Settings → General → Reset → Reset network settings
    More helpful information can be found within our links here as well:
    https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
    https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
    https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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