Answered question

enter IMEI number it tells me that its wrong and account says pending activation. works except incoming calls ?

enter IMEI number it tells me that its wrong and account says pending activation. works except incoming calls ?



User level
3 / 100

Hi Karen

First of all, Welcome to Fizz!

If you are able to make outgoing calls and send out texts, then your Fizz line has been successfully activated.
The pending activation status in your account may be temporary. If you just activated your plan today, you can check your account again tomorrow.

Regarding your number transfer, you need to provide Fizz support with your updated IMEI or it may be easier to give them your old provider account number.

In the meantime, your old provider SIM card will continue to receive your incoming calls and incoming texts. Once the transfer is complete, you old provider SIM card will stop working and old provider account will close automatically.

You can contact customer support by chat at any time 24/7:
1- Connect to your Fizz account by clicking « Login » in the top right corner at
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one:
4- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Karin reach fizz to see if the transfer of your number is not ok. To reach Fizz
First, connect to your fizz account.
Wait a few seconds to see the green bubble down to the right of the page.
When you see it, click on it.
You will have to choose to use messenger whatsapp or chat. If chat is not available wait or choose messenger.
Please, desactivate the ad blocker on your browser.
And patience...



User level
5000 / 5000

Hello Karin,

Apologies for the encountered issue.

I have verified your number transfer and the IMEI number used was not correct. Please contact the mobile service provider from which you are transferring the number and request your Account number and after head over to our site- My account- click on the notification underneath your mobile plan and in there you will be able to retry the transfer with the account number. For more details, please take a look over our FAQ:

If the issue still persists, please do not hesitate to reach us by chat or Facebook Messenger.

Thank you for your understanding.

Have a good day.