Answered question

Never shipped router, possible refund if shipped this week?

I didn't ship my fizz router and now I got charged $172.46. If I ship it this week, is it possible to get refunded? thank you

Sabrina
Sabrina

Sabrina

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Hi Sabrina

the rule state that the modem must be shipped within 15 days.

"IMPORTANT: You are required to return your Fizz Wi-Fi modem within 15 days after your unsubscription date, or else you will be charged the amount of $150 (plus applicable taxes)."

Try to contact the support and validate with them.

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Stanley
Stanley

Stanley

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Hi Sabrina try ckntacting support directly from 8am to 9pm to advise them of the situation

MichelP
MichelP

MichelP

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Sabrina,
Normally, you need to ship the modem within the next 15th days after cancelling your Fizz plan to no be charged for the modem.
Please, contact Fizz by chat today and follow their recommandations to send the modem and to get a refund.
see:
https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem

Billy
Billy

Billy

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You can ask fizz on the live chat through the website, facebook messenger or twitter. They are usually there 24/7 on social media. They will be glad to help you!