Answered question
I want to port my number which is a additional line on my spouse roger account to Fizz. In this case do I put my spouse account number? and does it effect his number in any way. Because he wants to stay with rogers.
Thanks!
Hi Masooma
NO, do not use the account number
You must use the IMEI and the phone number
During the activation process, here’s how to keep your current phone number:
1- Click Transfer a number to Fizz.
2- Enter your phone number in the field that opens up below.
3- Use the drop-down to choose your previous provider.
4- Enter r your phone’s IMEI# in the field below.
Other answers
You can ask fizz on the live chat through the website, facebook messenger or twitter. They are usually there 24/7 on social media. They will be glad to help you!
Hello Masooma,
Thank you for your message. Checking your account, I see you were already able to transfer a line to Fizz on November 19th and the transfer is fully completed. Thank you so much for choosing our services! :) f you'd like, you can check our page for steps on how to see if your services are working successfully: https://fizz.ca/en/faq/how-test-my-fizz-line
Have a lovely day,
-Ioana