Payment with no Internet Service

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Karim L. #10108
Karim L. #10108 Posts: 2 ✭✭
in Internet
HI, Payments have been made to my credit card even if I don't have Internet.

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  • Mike
    Mike Posts: 20,755 ✭✭
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    Hi Karim

    you need to validate this with the support

    Please change your account's password for security

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 19,193 admin
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    Hi Karim,
    I can see here that you were indeed charged for the reactivation of your Internet plan on Oct 14th but due to an error, the reactivation process was never completed as it is still pending.
    Rest assured, I'll escalate this situation to our specialized team and they'll handle it for you in the shortest time possible.
    You will be notified via email by us once a solution has been provided by them.
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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