Ethernet and Wi-Fi down?
Options
Samuel C. 46429
Posts: 6 ✭✭
in Internet
There have been some power outages in my neighborhood recently. Since then, my Fizz modem-router has had very intermittent Internet access by Wi-Fi and Ethernet. Resetting the router has had limited success, sometimes granting a few minutes of internet access, but no more. Devices around my appartment show full signal strength and can connect to the network. Any help?
20
Answers
-
Hi Samuel
Sorry you are having internet issues.
Please unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.
Check the led status lights on the modem. If one of the 2 arrows is off or flashing this means that you have a problem with the signal, the coaxial cable can be a problem in your sector. For this kind of problem, you must contact Fizz support.
You can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.
More info here: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
You can contact customer support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.7 -
6
-
Hello Samuel,
Apologies for the encountered issue.
I have verified your modem in my end and there seems to be a signal outside the functioning norms which can cause this issue. Have you tested out with the steps Fizzy provided? If yes, please reach us by chat to verify further with you.
Thank you for your understanding.
Have a good day.
Catalin5
This discussion has been closed.