Answered question

Why is there no data left in my account (I rarely use it)?

Since FIZZ claims that the unused data flow of the mobile phone will be postponed, 2GB per month is in my plan. From my usage records, I can see that I rarely use data traffic, and I have never transferred it to anyone else, but why is there no data left in my account? I think there should be at least 10G of data left in my account.

Rugao
Rugao

Rugao

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Hi Rugao

with 2Go you can have at most 6Go, the data are valid for 90 days

This is a good guide
https://fizz.ca/en/faq/my-telephone-is-using-an-usual-or-...

https://fizz.ca/en/faq/what-is-rollover-and-how-does-it-work

You can also contact the support

You can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/my-telephone-is-using-an-usual-or-...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

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Other answers

Rugao the roll over data don’t roll over for many months...you can see in your account how many do you have left and for how long. When does rolled over data expire
How do I know when my rolled over data will expire?
Each batch of rolled over data will expire after two (2) complete payment cycles, and this even if you change your plan.

To see when a Rollover will expire:

Go to My Plans in your Fizz account.
Under the plan you wish to view (if you have more than one) click on See Usage.
This will open the Usage screen, which lists all your gifts, Add-Ons, Rollovers, etc.
The blue arrow will tell you which data bucket you are currently using.
On the right hand side you can see how many days are left for your Rollover.
https://fizz.ca/en/faq/what-is-rollover-and-how-does-it-work

Sevy55
Sevy55

Sevy55

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Hi Rugao,
Your 2GB will only transfer for 2 additional periods. So, at the most, you will have 6GB.
If you are certain you did not use any, you should contact Fizz with this issue.
To do so, first log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Ruago,
If you rarely use data, you should have a 1GB plan.
Since you rarely need it, you should also turn off your mobile data on your phone and turn it on only when needed.
To solve the current problem, contact Fizz by chat or leave a message on Facebook Messenger.