Cancelled account wish to reactivate

Bessey79 · November 2020

I had cancelled my internet service with fizz when I did not receive the speed I had paid for. I had checked again after complaint and the issue seems to be resolved but my account is now closed. How do I reinstate my service?

Andrée · November 2020

Hi Bessey79,
You should contact Fizz support directly for this.
To do so, first log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Yelena · November 2020

You need to open a new account and activate a new plan.

Chris_RefCode_AKTFR · November 2020

Sadly you most likely need to start a new account

Fizzy · November 2020

Hi Bessey79

How long ago did you cancel? Or is your internet service still working?

If you have already returned the modem to Fizz, then you will need to activate a new plan.

If you still have the modem, you can contact Fizz support to discuss the options available to you.

You can Live chat with Fizz support from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on one of the help links from the Solution Hub, like this one: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Mando1 · November 2020

Hi,
I am not sure you can reactivate a closed account. You should contact Fizz directly with this issue.
To do so, first log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Whizz · November 2020

Hello Bessey79,
Thank you so much for reaching out. I checked your account and saw that you were able to reactivate the service on November 9th and the plan appears active and in good standing! Should you need additional assistance, you can check this page for all the necessary information on how we can be reached: https://fizz.ca/en/contact-us
We're truly happy to see that you wished to remain with us.

Have a wonderful day!
Ioana

Cancelled account wish to reactivate

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