I can’t use my data’s from previous months, why?
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Peter Z. #34638
Posts: 1 ✭✭
in My Mobile
I still have data from previous months but I can’t use it now!
22
Answers
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Hi Peter
Can you try to reboot the phone?
You have 2.5GB then you should be able to use them
Are you connected to Fizz or Fizz Ext?
If you are connected to Fizz Ext you need to enable the roaming data
Can you double check the APN configuration to see if an update modified the APN configuration?
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Check that a mobile data usage limit has not been set on your phone.
Settings → Connections → Mobile data usage
If you are not able to solve it, you need to contact the support.
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
3- The green chat bubble should appear after a few seconds in the bottom right corner.12 -
Hello Peter,
I'm sorry to hear this! Checking your account, I see that indeed you currently still have rollover data left. I also see a recent plan change regarding the coverage. I kindly wish to inform you that the data which was rolled over can only be used in the coverage your plan had at the time.
If everything is alright in this area, I suggest trying the steps Mike suggested, you will also find useful manipulations on our page: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
Should the situation persist, please reach out to us so we can make the necessary verifications and help: https://fizz.ca/en/contact-us
Have a wonderful day!
Ioana8
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