Videotron tech killed my internet?

Hi Apostolos,
can you try to turn off the modem for 2 minutes?

You can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open this link https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Hi Apostolos,
Something similar happened to me last year with Videotron. Came to fix a problem at my neighbour and ended up disconnecting me.
You should contact Fizz support if problem not solved yet ;
To do so, first log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.