Unstable Internet ?

Options
Alexandre M. 76051
Alexandre M. 76051 Posts: 1 ✭✭
in Internet
Since I received my Fizz modem I've noticed a lot of fluctuation, to a point I couldn't connect this morning <1Mbps.
I've been resting the modem and it fixes the problem, but unfortunately that's not a solution, as I had to do so on daly basis since I received it. See speed test report attached.
- The issue is not the WI-FI as I bypassed it and still getting unstable results.

Answers

  • JoanMr
    JoanMr Posts: 330 ✭✭
    Options
    Hi,
    I’ve had similar problems and I’ve found an answer that suggest some FAQs from Fizz that may help:
    https://fizz.ca/en/faq/my-modem-connected-cable-my-connec...
    https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-mak...
    https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-...
    If the problem persists, i would suggest that you contact Fizz support.
    Have a good day!
  • Fizzy
    Fizzy Posts: 10,932 ✭✭
    Options
    Hi Alexandre

    Have you tried factory reset of the your modem? Using a small, sharp object, press the modem’s reset button for 10 seconds. Once your modem has restarted, follow the same instructions you used when you initially installed it.

    Please check here for additional troubleshooting tips:
    https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
    https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

    You can contact customer support by chat, from 8 AM to 9 PM every day:

    1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open anyone of the help links above.
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 19,216 admin
    Options
    Hello Alexandre,
    We're sorry to hear this. I took a quick look at your account, the plan is active and in good standing, there are also no maintenance works carried out in your area which could affect the service. All the modem signals are well within norms too. In this case, as a manipulation to try, I suggest disabling band steering, you are able to do this via the Fizz Wifi app by choosing My Wifi >> Select the Wifi network >> Advanced settings >> Bandsteering. When band steering is disabled, the Wi-Fi modem will display two frequency bands, 2.4 GHz and 5 GHz. You can test your connection like this for a while, to see whether there are improvements.
    Checking your Wifi connection, I also see that some devices were connected to the guest network, if these are your devices we recommend to remain on the primary Wifi network.
    For additional useful information, you can check the FAQs provided by JoanMr and if by any chance the situation is ongoing, please reach out to us so we can make further verifications and help: https://fizz.ca/en/contact-us
    Have a wonderful day,
    -Ioana
This discussion has been closed.

Categories