Answered question

Data Rollover notification?

Today I received a notification from FIZZ saying : You just got your first rollover. We applied 2.7GB to your next billing period. My bill cycle is on the 30 (message was received on the 25th) . Is this normal to receive this message 5 days in advance or did I get a notification in error?

Alex
Alex

Alex

User level
Level
2
1004 / 2000
points
Carlo
Carlo

Carlo

User level
Level
3
2689 / 5000
points

Alex, yes it's normal. They're just warning you in advanced. If you continue on using your data the rollover quantity will be that of the the payment date, 30th, and not the warning date, 25th.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Hi Alex

The notification could be an error. Do you have more than one plan on that account?

It's best to check your plan status directly on your account. You will see exactly how much mobile data you have and its expiry date.

If any issues, you can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/what-is-rollover-and-how-does-it-work
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Hi Alex,
Rest assured, it's ok to receive that notification a few days before the plan renews. Your data will actually rollover on the renewal date of your plan.

Thank you very much for your understanding.
Have a good one!

Andrei