Answered question

i paid eventhough itsays that my account is reactivated but my wifi isnt working yet

i paid eventhough itsays that my account is reactivated but my wifi isnt working yet

iqbal
iqbal

iqbal

User level
Level
0
3 / 100
points

Hi iqba,
Indeed, I can see here that the charge for this month was taken by our system yesterday and your connection signals are looking fine on our end while your plan/service is no longer suspended.

If you encounter any connectivity difficulties, please perform a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 15 to 20 seconds, then let the modem reboot itself and test the connection.

More details can be found here:
https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how...

Thank you very much for your understanding.
Have a good one!

Andrei

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Other answers

Iqbal be patient after a problem with a payment it can take 2 hours to be ok again.
If you still have problem contact Fizz Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Hello iqbal

Please try restarting your modem (or phone).

Go to manage your plan on your account, then click on your payment method. If you see the "Make payment now" button, click to make a manual payment and your service will be restored within 2 hours (as Lieux mention).

In case of a problem, you can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue4- The green chat bubble should appear after a few seconds in the bottom right corner.

Carlo
Carlo

Carlo

User level
Level
3
2678 / 5000
points

Iqbal, I'll second the suggestion to restart the modem.

Daniela
Daniela

Daniela

User level
Level
1
735 / 750
points

Hi. You have to wait about 2 hours after payment. If not wotking, contact support Fizz here https://fizz.ca/en/contact-us

Manny
Manny

Manny

User level
Level
1
627 / 750
points

Hi there, I would definitely contact support, they should be able to help with this. There are 3 ways to do so:

CHAT
Go to this page (any article will do) https://fizz.ca/en/faq/what-payment-methods-can-i-use
Log in if you're not already.
The business hours are every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for answers surpasses their processing capacity. If that happens, send them a private message via Facebook Messenger or Twitter.

FACEBOOK
You can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower but they'll get back to you for sure)

CONTACT FORM
You can also fill out a contact form from your account. Once logged in, from the account panel go to My Profile → Contact Form (the subjects are limited but just choose the closest to your issue) and fill out the form and someone will email you back at most the next day.

Good luck!