Answered question

Regarding SIM card delivery?

I put the right address but I didn’t received the SIM card even though the email received as the fizz SIM card delivered
What should I do



User level
1 / 100

Hi Wasundara

Your SIM card may have been stolen. The delivery company has no access to enter some buildings like Canada Post, so they stick the envelope on the front door.

You will need to order another SIM card and pick it up as soon as you receive a delivery notice. Or If they have a problem with your address, you can give the address of a family member or friend nearby.

The missing SIM card will be refunded after activating the second SIM card. You must contact support for this.

To contact support by chat from 8 am to 9 pm

1- Connect to your Fizz account by clicking « Login » in the top right corner at
2- Any ad blocker in your browser must be disabled.
3- Click on this link:
4- The green bubble should appear at the bottom right of the page

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Other answers

You can buy a sim card in one of the participating Couche Tard. Call before you go there because they might be out of stock.
Contact the support after sim card activation, and they will reimburse the lost card.



User level
227 / 750

Canada Post is not perfect, their people do sometimes deliver to the wrong address...I've occasionally received other people's mail with similar address numbers, ie. 2307 and 2207. As others have suggested either go to Couche-Tard or buy another online. If you are not in a rush wait a few days and see if your SIM appears in your mailbox or ask your neighbours if it was delivered in their mailbox.

Unfortunately, the delivery company dont have access to your mailbox.
Usually, they left the enveloppe in the front of the entrance of your building.
Your sim Fizz seems to be stolen.
If you are living in the great Mtl area, you can buy it one at the Depanneur, Couche-Tard.
Please, check if they have some... or order another sim card and give a different delivery adress of someone you are sure to receive it.
After, you,ve got the sim, please, contact the Fizz customer service by chat and ask for a refund of your first sim card, not received.