Answered question

Am I be covered in US?

I added the 'Canada+US' option in this period and want to make sure whether it is really works.
I am living in Ottawa and going to US and being connected in Toronto airport now. I cannot see the mobile sign(4G sing on top of display) now, which I could see in Ottawa, so I got a little bit nervous.

Hunsam
Hunsam

Hunsam

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Hi Hunsam

Make sure to enable roaming on your phone settings.

Once you reach your destination, if you do not get a signal automatically, you can
1. Try putting your phone on airplane mode for 2 minutes.
2. Restart your phone.
3. Put your phone on automatic network mode.
4. On your phone settings, manually select another FIZZ-EXT network if needed.

If there are any issues, you can write back here.

And as always, Fizz support is available to help.
You can contact customer support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Hunsam,
Have you just changed your mobile coverage before your trip?.
The modification of your mobile plan will be effective only at the beginning of your next billing cycle.
At this moment, you need to buy an add-on if you want to get this service.