Answered question

Sending photos to Rogers customers?

My friends with Rogers phones and plans can't receive my photos sent over data, anyone else experience this or know how to fix it?

Manny
Manny

Manny

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Carlo
Carlo

Carlo

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Manny, as opposed to what Mihai is saying, I presume you send your pictures as MMS. Have you noticed this with many Rogers clients? Could it be something with their phone(s)? Did you setup your APN correctly? If yes contact the customer support chat bubble or through Facebook Messenger for more insight.

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Other answers

Mihai
Mihai

Mihai

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Hello Manny,

That depend of the software used to send/receive emails.
It is sent by email? Usually it's the receiver who may have problems. You may check reading the email on a computer. If the image is hidden (just a square), you may right click and chose "Download images". On phones, it depend on email program, try to use another program for reading emails.
If you send them by Whatsapp or Hangout, you shouldn't have any problem.
Eventually you may give us more details or have an interactive discussion with Fizz support, by contacting Fizz here: https://fizz.ca/fr/nous-contacter
Hope that help.

First you need a data plan. Assuming you do, I'm not sure if MMS will work if you have no SMS/MMS plan but pay on usage basis (wallet or add-on).

Otherwise It will mostly be a phone misconfiguration

Hello Manny,

Sorry for the situation encountered.
Did you checked with your friend's from Rogers as Carlo suggested it can be something from their side.
Please contact us if the situation persists, in order to help you further. Here you can find how to reach us: https://fizz.ca/en/contact-us

Thank you, have a great day!

Adelina