Answered question

Why there is so much issues on the Data/Wifi connection?

I see that there are many people complain the connection issue for mobile data and/or internet Wifi. I am curious to know it is because of the Fizz system or something else? I do not see the same complaint for other suppliers, such as Telus/Fido/Bell/Videotron etc. Hope Fizz can find the reason and fix it, if it is from the system. Keeping current clients is always better than giving lots of bonus to attract clients. I was a client with Bell many years ago. I had tons of services with them for years, but I stopped with them when their service got worse. They called me and promised to give me good deal, but I said I do not care about the deal. I just want to stay away from Bell.



User level
1 / 100

Hi Flora

Fizz is 100% online. They do not have a call-in number for customer service.
Most of the people who come here are trying to solve a problem.

When Fizz started out with mobile plans almost 2 years ago, it was beta testing and fixes for most of the first year. Both mobile and internet services are pretty stable now. If you had problems with Bell, it's time to try something better. You can try Fizz for yourself.

Fizz conducted a survey of their internet customers a few months back. Here are the results:
"94%. That makes a lot of smiles.
That’s the percentage of current Fizz Home Internet members who report being happy with their service. Which is not a surprise knowing that Fizz Home Internet is powered by an established, high-performance residential Internet connection."


Also this is a good time to join Fizz as they are giving $40 bonus credit to new customers
until October 15th.

If you need one, there is a list of referral codes here
You can choose mine. To be transparent, both parties will receive the bonus credit once you have paid your second bill.

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Other answers

Hi Flora,
On my part, I have no complains regarding the connection issue for mobile data and/or Internet Wifi. I have had mobile for 6 months now and Internet for a month. everything just works fine !

I'm not sure if the providers that you mentioned have a forum like this since their customer service is available by phone. So there is no way to know the number of complaints they have.
I've been with Fizz since the beginning for both mobile and internet. No complaints so far :-)

For home internet, its because they chose a modem with subpar wifi range. Decided to preconfigure it in a way that's not compatible for some devices, that's why you can see thousands of posts saying to turn off "Band Steering" and "ATF" or use your own router.

For mobile internet, the Fizz LTE is slower than other providers offering LTE+. And when you switch to a partner network, its even slower as you are locked on their HSPA+ network.

But it's cheap and good enough for most people.



User level
1666 / 2000

Hi Flora,
I also had doubts in the beginning but I finally made the move to Fizz and I do not regret it !
Best move ever for me too !