Answered question

Unable to use data?

After paying my fee, I'm unable to use data and my roll-over gigs do not appear on my phone either, please help.

Eli
Eli

Eli

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Hi Eli,
You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what...
You just need to access an FAQ, scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
Here you can find more information about how you can do that: https://fizz.ca/en/contact-us

Can you please tell me what brand and model of phone you're using?
Depending on it, please check on our FAQ here on how you may regain access to your Data:
https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-th...

Thank you very much for your understanding.
Have a good one!
Andrei

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Other answers

Fizzy
Fizzy

Fizzy

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Hi Eli

Is your phone compatible with Fizz and unlocked?
Maybe you need to setup APN on your phone.

Please check the available data by logging on to your account to check your plan. Your phone cannot show you how much data you have left. Also check on your phone settings that you have not restricted or blocked access to data (after a certain number of Gigs)

If your service was suspended and you just reactivated by paying, then please allow up to 2 hours for your service to be restored. You can try restarting your phone.

If all looks good and you cannot use your phone, you can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Mike
Mike

Mike

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Hi Eli,
When you saying after paying your fee this means that you pay with a delay?
If your account was disabled you can risk to loose the data rollover

If you have a problem using the data you need to start check the APN configuration
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

You can also double check your phone compatibility if they never work
https://fizz.ca/en/faq/compatible-devices

You also also contact the support for a more interactive help

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Eli
Eli

Eli

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Hi, yes my phone is compatible with fizz, Its been my provider for about 4 months now.
Also, I'm unable to see the green chat button on my phone.

Fizzy
Fizzy

Fizzy

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4
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Eli

Which browser are you using?
Can you try with another browser?

Logon to your account and open to a help link like this one: https://fizz.ca/en/faq/where-can-i-see-my-transactions-an...

I can see the green chat bubble on the bottom right.

Eli
Eli

Eli

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I'm using Google chrome, both on Google chrome and brave I'm unable to see the green chat bubble on the bottom right of the screen.

Id like to add that sms and my number seemingly seems to work, but I can't use data. If that makes it easier for you guys to help

So_AR
So_AR

So_AR

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3
3358 / 5000
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Contact Fizz customer service

Mihai
Mihai

Mihai

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2
1044 / 2000
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Hi Eli,

You say that your rollover data does not appear on your phone... But the current monthly data appeared? Did you try with a browser to login to your account and see it in "Overview/See usage"? If this is the case, did you "pay your fee" later? - because it is possible that your account was disabled and the rollover data lost.
If you see data available to you as "xx Gigs of data left" but you can't use it, check your phone settings, possible fault at: the mobile data is off; or you are in "airplane mode"; or you had limited data usage after X Gigs of data; or your APN settings for data was lost. The latter case see here the info:

APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl (or if predetermined APN type, choose “Internet + MMS”)

More details (if needed) are explained by Fizz on youtube here https://youtu.be/qbfOqL6Li3M .
If you can't see any data available BROWSING YOUR ACCOUNT, check if YOUR PLAN STILL CONTAIN DATA, if yes, then you should contact Fizz.
The easy way to do it from the phone is by facebook here: https://www.facebook.com/fizzca/ they answer as fast as they are available, or by browser from 8AM to 9 PM (after you login to your account) goto https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what... and after few seconds the green chat bubble should appear if/when somebody is/get available.
Hope you'll find shortly the problem and fix it.
I can't explain here all steps, so I'll wait for your feedback to show me the case applying to you and give you more deep help.
Greetings.

Mihai
Mihai

Mihai

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2
1044 / 2000
points

Hi Eli,

Did you solve the situation? If not, we are here to help, but we need some feedback from you.
Greetings,