Answered question

Am I not allowed to pay for my mom's account using my credit card?

I want to pay for my mom using my credit card, but the payment keeps getting declined. Is it because the Credit Card must match the Fizz account name? I'm using the same credit card that I'm paying for myself.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Make sure the billing address associated to your card correspond to the address you declared to your bank for that card. You should be able to use your credit card to pay to your mother. If it keeps getting declined, contact the customer service team.

Hi Steven
I already pay an account of my relatives which live in a different city with the same credit card used in my account without problems

Double check all the information entered with the one shown in your credit card statement

Hello Steven,

As our community members suggested, you need to make sure that the billing address you enter is exactly the same one as registered at the bank, any discrepancies between the billing address you enter and the one registered at the bank will end up with a failed update of the payment.
Here you can find more details:
You can use the same credit card on your mom's account, only to make sure that you enter the correct information.

Please contact us if you encounter the same error message. We are available between 8 am and 9 pm every day or any time at

Thank you, have a great day!