my plan is fronzen and i got debited it's an emergency

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Achraf T.
Achraf T. Posts: 3 ✭✭
in My Mobile
Ok it have been 2 days where I can't use my phone please help

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  • Fizzy
    Fizzy Posts: 10,935 ✭✭
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    Hi Achraf

    You need to contact Fizz support.

    In the meantime, please try restarting your phone and confirm the status of your plan on your account.

    You can contact customer support by chat, from 8 AM to 9 PM everyday:
    1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Lieux
    Lieux Posts: 2,528 ✭✭
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    Achraf we have already tried 3 times to help you and gave you the way to contact Fizz. Chat with them is your only possibility.
    Chat with Fizz.
    To chat without problem:
    First, connect you to your fizz account.
    Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz
    Please, desactivate the ad blocker on your browser.
    Or you can send a message on messenger https://facebook.com/fizzca
  • Whizz
    Whizz Posts: 19,216 admin
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    Hello Achraf,
    Apologies for the encountered issue.
    I have verified your account and I see that a colleague of mine has created a ticket regarding the restoration of your mobile services. Once the matter is corrected by them, we will notify you by e-mail.
    Thank you for your understanding.
    Have a good day.
    Catalin
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