Koodo not able to port from Fizz
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Andy_ref_87JI5
Posts: 6 ✭✭
Unfortunately I am needing to leave fizz. I am trying to port my number from Fizz to Koodo but the Koodo is saying my account number isn't valid. I gave them my client ID which seems to be the same as my account number with my phone. I will be reaching out to Fizz support tomorrow but I'm looking for other suggestions.
23
Answers
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Hi Andrew
Sorry to see you go. To get your account number, go to My Plans >> Manage Plan
You will see it right under your phone number.
Account ID : (account number is 8 digits)13 -
Hi Andrew,
Instead using the account number, did you try with the IMEI?
Dial *#06# on your phone to get your 15-digit IMEI number.
For the account number, I believe that sometime provider expect a longer account id and you should add zero in the front.12 -
hope that will be ok for you10
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