Unanswered question

stop phone service for 6 mouth from 1Nov/20 to april 20/21

hold account for 6 mouth 11 nov/20 to aril20/21

Gregory
Gregory

Gregory

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Answers

Mike
Mike

Mike

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4
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You cannot

You can minimize the plan

Or you can close it, and reactivate it before 60 days period, and close it again

Fizz garantie to keep your number for 60 days

the best is to put the plan to the minimum this keeps the plan active. but if you old plan changes in price you will be paying the new plan pricing.

Repeat post.

Gregory, please note you are posting in the community hub. Most of us (except for Whizz) are customers like yourself.

If you wish to contact Fizz support, you can chat with them from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/abcs-fizz-mobile-services
3- The green chat bubble should appear after a few seconds in the bottom right corner.

So_AR
So_AR

So_AR

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3
3216 / 5000
points

You cannot

Gregory,
Unfortunately, you cannot hold your Fizz mobile plan.
See this link:
https://fizz.ca/en/faq/how-can-i-put-my-plan-pause
You have the choice to resiliate it
or if you want to keep your phone number, modify your plan:
take only the Quebec coverage without any service at the cost of 10.46$ + tx (monthly).