Unanswered question

Its been two hours since ive activated my mobile phone, still no service

I activated my plan more than two hours ago and still no service. It also says activation pending on my account. Did you guys run into this issue as well? How long did it take you before you got signal?

Emmanuel
Emmanuel

Emmanuel

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Level
0
45 / 100
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Answers

Danny
Danny

Danny

User level
Level
2
1691 / 2000
points

Hello Emmanuel! Welcome to Fizz. One of my line I activated at night and went to sleep and it was fine in the morning, the other took about 3 hours. Hope this helps!

Fizzy
Fizzy

Fizzy

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Level
4
5000 / 5000
points

Hi Emmanuel

Try restarting your phone.

If the problem continues, you should notify Fizz support.

I just checked on one of their help pages and the green chat bubble is still available.
Hurry if you want to chat them tonight.

Normally the customer support by chat is available from 8 AM to 9 PM everyday:

Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
Click on this link: https://fizz.ca/en/faq/im-having-problems-transferring-my...
The green chat bubble should appear after a few seconds in the bottom right corner.

Alice
Alice

Alice

User level
Level
1
481 / 750
points

2 hours is ok, it should be fine this morning, it take time for the switching in databases, don’t worry. I waited for next day but not sure how many hours it took

Carlo
Carlo

Carlo

User level
Level
3
3251 / 5000
points

Yeah it's normal if you transfer your phone number depending when you do the activation (day vs night). Restart your phone every hour.

MichelP
MichelP

MichelP

User level
Level
4
5000 / 5000
points

Emmanuel,
I hope that your mobile plan is working this morning.
If not, please, contact the Fizz custoner by chat to get help.