Pending activation over 4 hours anybody can help me?

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Melanie D. #31593
Melanie D. #31593 Posts: 2 ✭✭
in My Mobile
Hi, I've tried to activate my sim and transfer my number to fizz. I've provided my IMEI and my line was cut from my previous carrier and still my account wasn't activated yet. Can I get some help please?

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  • Mike
    Mike Posts: 20,755 ✭✭
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    Hi Melanie,

    Did you try the SIM in the phone?

    Do you have an error?

    You can always contact the support

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Fizzy
    Fizzy Posts: 10,930 ✭✭
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    Hi Melanie

    Let's see what your plan status is.

    First step of activation. You should see your first month's charge on your credit card for the plan package you chose. Logon your account. You should see the mobile plan with your plan package added to your account.

    If all is well, put your SIM card in your phone. What happens?
    Even though you requested a number transfer, you should still be able to make outgoing calls and send texts. (Note that incoming calls and texts will work with Fizz SIM card once the transfer is complete. In the meantime, your old provider account needs to be kept active and your old SIM can still be used).

    Once you can verify your statuses, we in the community can provide more help.

    For faster resolution, you can contact Fizz support directly by chat.
  • Melanie D. #31593
    Melanie D. #31593 Posts: 2 ✭✭
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    thx guys ive contacted them and resolving the situation as we speak
  • Mastaiso
    Mastaiso Posts: 835 ✭✭
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    If your line was cancelled by your provider. You will have to select a new number
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    HI Melanie!
    U need to talk with ya old provider.
    Have a nice day
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