Extremely poor bandwidth APN?

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Toufik B. #31411
Toufik B. #31411 Posts: 2 ✭✭
in My Mobile
Just finished setting up my new sim card. the internet speed test is showing a very poor bandwidth.
Can barely browse, youtube is lagging all the time

Answers

  • Mike
    Mike Posts: 20,755 ✭✭
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    Probably you are connect in 3G
    Check your configuration, and the signal sometime you can force de phone to use the 3G data only

    Is your phone compatible with Fizz network?
  • Mike
    Mike Posts: 20,755 ✭✭
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    You must start check the phone configuration

    Probably you are connect in 3G
    Check your configuration, and the signal sometime you can force de phone to use the 3G data only

    Is your phone compatible with Fizz network?
    https://fizz.ca/en/faq/compatible-devices

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/compatible-devices
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Lieux
    Lieux Posts: 2,528 ✭✭
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    Toufik do you have little bars on the front page?
    https://fizz.ca/en/coverage Verify your coverage.
  • Whizz
    Whizz Posts: 19,205 admin
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    Hello Toufik,
    I have verified your account and the line is active, so everything should work properly.
    As our community members suggested, you need to make sure that your phone is compatible and that your APN is configured correct.
    You can follow the steps form our page as well: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
    Please contact us back if you encounter the same situation: https://fizz.ca/en/contact-us
    Have a great day!
    Adelina
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