Why my referral bonus was canceled?
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Dionisie
Posts: 1 ✭✭
Please see the screenshot and help me understand why my referral bonus has status canceled?
11
Answers
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Do you know if they were able to subscribe? If so, you should chat with fizz. Might be just a display error6
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Or the to person cancelled on the same day, or you cancel your plan
Probably you should see with the support, because 2 personne cancel on the same day it is strange
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.6 -
Hi Dionisie
Based on your screenshot, it looks like something happened to your account on August 6th.
Was your plan supposed to renew that day, but failed possibly due to problem with the card?
In any case if you feel that a mistake was made, you should contact Fizz support to straighten out this matter. As mentioned, they are available for chat, from 8 AM to 9 PM everyday.
https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends6 -
Hi Dionisie,
They will only be cancelled if the referral bonus if your friend didn’t make their second payment or your account was deactivated. If it isn’t either of these contact support.6
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