?I would like a refund for the sim card I didn't receive
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Eric J. #31133
Posts: 1 ✭✭
in My Mobile
Add a simpler way to contact you
Thank you
Cordially
Thank you
Cordially
17
Answers
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Usually the support ask to buy a new one and they will refund at the activation that one that you did not received
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.7 -
It is hard to find the right place to chat! You can also try Facebook: https://www.facebook.com/fizzca/
They are open daily 8-21h.
Have you been able to track the package?
https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
You can also buy one at many couche-tards to avoid the delivery issue.
https://fizz.ca/en/faq/how-do-i-order-sim-card8 -
Every question from now on should always have copied "Add a simpler way to contact you" at the end. That's a great idea! Haha7
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You can order a new one (the 1st one was probably lost or stolen) and when you activate it you can ask for a refund.6
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- Log into your Fizz account.
- Make your way to the Solution Hub.
- On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
Leave us a message.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.6 -
Chat is the good way to communicate with support.6
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Eric,
We are Fizz users like you.
If you want to be refund for your sim card not received, you need to contact the Fizz customer service by chat.
First, log to your Fizz account.
Then, click on this link:
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Click on the green chat bubble when you see it down to the right of the page.4 -
Hi Eric,
You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
You just need to access an FAQ, scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
Have a good one!
Andrei1
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