Answered question

Fizz service not available in my Montreal location.. What can be done?

I selected Fizz's internet plan and entered my Montreal address, but unfortunately they don't provide service at my address. Can something be done about this? Is it possible to request and add my address to Fizz's service system somehow and get the internet service? Or is there any other option?

Thanks!

Ashish
Ashish

Ashish

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Ashish,
Are you living in a new building? Does your adress is commercial?
Please, contact the Fizz customer service by chat to know more about it.
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-in...
Click on the green chat bubble when you see it down to the right of the page.

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Other answers

If your adress is considered a commercial one, you cannot have Fizz.
You can try to validate with the customer service.

You can always contact the Fizz's support directly by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
3- The green chat bubble should appear after a few seconds in the bottom right corner.

edited: after Lieux pointed out that I wrote in french

Ashish in english... Chat with Fizz is available each day.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizz.ca

Unfortunately, Fizz doesn't seem very interested in tackling case by case situations like yours, I'm sorry. I think it's too much effort for the gain of a few customers. The mentality is more to go to the path of least resistance. I would still try to reach their customer service tomorrow. Maybe they could quickly change something in their database.

Good luck!

Olivier
Olivier

Olivier

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Thanks for the update

Hi Ashish,

Is this a new building? If so, it might be listed as commercial (during the building phase) and is not listed as residential at the present time. You can chat with Fizz and see if they can or will soon add you to their network. Some builders have exclusive contracts with certain companies to wire the new building so you may have limited choices in the beginning. Good luck!