Fizz service not available in my Montreal location.. What can be done?

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Ashish P.
Ashish P. Posts: 2 ✭✭
in Internet
I selected Fizz's internet plan and entered my Montreal address, but unfortunately they don't provide service at my address. Can something be done about this? Is it possible to request and add my address to Fizz's service system somehow and get the internet service? Or is there any other option?
Thanks!

Answers

  • Mike
    Mike Posts: 20,755 ✭✭
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    If your adress is considered a commercial one, you cannot have Fizz.
    You can try to validate with the customer service.

    You can always contact the Fizz's support directly by chat:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    3- The green chat bubble should appear after a few seconds in the bottom right corner.

    edited: after Lieux pointed out that I wrote in french
  • Lieux
    Lieux Posts: 2,528 ✭✭
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    Ashish in english... Chat with Fizz is available each day.
    To chat without problem:
    First, connect you to your fizz account.
    Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz
    Please, desactivate the ad blocker on your browser.
    Or you can send a message on messenger https://facebook.com/fizz.ca
  • Nomdefoire
    Nomdefoire Posts: 203 ✭✭
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    Unfortunately, Fizz doesn't seem very interested in tackling case by case situations like yours, I'm sorry. I think it's too much effort for the gain of a few customers. The mentality is more to go to the path of least resistance. I would still try to reach their customer service tomorrow. Maybe they could quickly change something in their database.

    Good luck!
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,715 ✭✭
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    Thanks for the update
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Ashish,
    Are you living in a new building? Does your adress is commercial?
    Please, contact the Fizz customer service by chat to know more about it.
    First, log to your Fizz account.
    Click on:
    https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
    Click on the green chat bubble when you see it down to the right of the page.
  • Matthew A. #24717
    Matthew A. #24717 Posts: 375 ✭✭
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    Hi Ashish,
    Is this a new building? If so, it might be listed as commercial (during the building phase) and is not listed as residential at the present time. You can chat with Fizz and see if they can or will soon add you to their network. Some builders have exclusive contracts with certain companies to wire the new building so you may have limited choices in the beginning. Good luck!
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