Answered question

Transfer existing phone number from Bell to Fizz?

Hello,

I am trying to port my existing number from Bell to Fizz; however, I am unable to do so due to security protection on my account. I called Bell and it was lifted off. I attempted to retry porting over to Fizz but it failed. Would anyone know how long it takes until it is completely lifted off?

Thanks for your help

Ken
Ken

Ken

User level
Level
0
32 / 100
points

Hi
I believe that you need to wait 2 hours before try again the porting

However, you should contact the support to validate with them

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/im-having-problems-transferring-my...
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Hi Ken,

Have you already activated your Fizz mobile plan?

With Fizz, you must request to port your number during the activation process.

If you already activated your Fizz plan but your port request failed, you will need to contact Fizz support to have them try again.

Otherwise if you haven't activated yet, you can try again. Be sure you are using the correct account number and full name registered on your Bell account. If the problem continues, contact Bell again to inquire on the status of the security port protection.

You should also know if you're new customer, you will receive $25 credit if you use a referral code during activation. The $25 will be applied to your third monthly payment.
Look here for the official list of referral codes: https://community.fizz.ca/questions/2198337-place-referral-codes
You can scroll down the list. You are free to choose any code including mine.

Have a good day,
Fizzy

Ken
Ken

Ken

User level
Level
0
32 / 100
points

Thanks all! I spoke to Bell and they had advised to wait for 24hrs before retrying. Will keep you posted on the outcome!

Samuel
Samuel

Samuel

User level
Level
2
1293 / 2000
points

Thanks for the update ! Hope it works out for you :)

Ken
Ken

Ken

User level
Level
0
32 / 100
points

Thanks everyone for your inputs. Really appreciate for your quick turnaround!

I was able to solve it. Apparently, Bell didn't remove the security protection properly, had to call them a few times, connected with a specialist to solve it and requested Fizz to rerun it.