does anyone have home internet issues -- st-leonard Qc
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Nabil K. #14503
Posts: 4 ✭✭
in Internet
my internet is down since 15 min - St-Leonard
17
Answers
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Nabil if you speak about internet at home try to reboot your modem. Unplug it first .8
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I tried rebooting multiple times and still no connection. I checked the wires and all. it was working and now , nothing . On the modem I see all the lights except the blue ones (which usually means the modem is connecting to the Fizz network)3
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Internet is still down. Modem was rebooted multiple times. the blue lights (usually the lights connected to their network) on the modem are not on while everything else is.
who can we contact to see if there are any issues in my area.
need help as my kids are using the internet for online school.3 -
oh well -- now it is working after being down for 1 hour --- no idea what caused it and I tried to chat with FIZZ using facebook - and no luck -- anyhow, my kids can now go back to their online class9
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Nabil happy for you! Sometimes it’s just ... a bug ;(8
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Sometimes, just a reboot of the modem help.8
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As others pointed out, a modem reboot is often the solution.4
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Sorry for the problem2
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Hello Nabil,
I am sorry to hear that you couldn't contact us.
I have verified in my tools and the modem is now online, however some signals are fluctuating.
I kindly invite you to contact us on Live Chat in order to do some manipulations. You can also consult the page: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
To chat with our Customer Service team: Log into your Fizz account >Then, make your way to the Solution Hub. With the help of the search tool, access the help FAQ related to your issue. The chat bubble will appear in the lower right-hand corner. Here is the FAQ too: https://fizz.ca/en/contact-us
Thank you, have a great day!
Adelina3
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