Answered question

I received a defected sim card. Do I receive a new one for free by mail?

I know this since I have restarted my phone and switched to another sim card that is detectible. I need a new one by mail ASAP please.

Mercedes
Mercedes

Mercedes

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0
11 / 100
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Mercedes,
Are you sure your sim card is defective?
Please, check if your cellular phone is compatible and unlock from the previous provider.
You can chat to the Fizz customer service from 8h00 to 21h00.
First, Get log to your Fizz account.
Click on:
https://fizz.ca/en/faq/what-is-an-unlocked-phone
Click on the green chat bubble when you see it down to the right of the page.

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Other answers

Lieux
Lieux

Lieux

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Level
4
5000 / 5000
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Mercedes did you try your Sim card in another phone? Is your phone unlocked?

Samuel
Samuel

Samuel

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Level
2
1293 / 2000
points

Fizz support will let you know what your options are.

Mercedes
Mercedes

Mercedes

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Level
0
11 / 100
points

Thanks everyone! I contacted supported. All is good!!

Olivier
Olivier

Olivier

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Level
4
5000 / 5000
points

Order a new one, it's only 10$

Fizzy
Fizzy

Fizzy

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Level
4
5000 / 5000
points

Hi Mercedes

Good to hear your chat with Fizz support went well.

I'll assume you were able to prove that your SIM is defective and you are getting a replacement.