Answered question

Cannot reactivate voicemail

Hello,
I am trying to reactivate my voicemail in my account. However, it stays greyed out and each time I click on reactivate voicemail, I get an error message « an error has occured « . Any ideas how to fix this?

Saskia
Saskia

Saskia

User level
Level
0
2 / 100
points

Saskia are you close to your next payment? Any changes need to be done before 2 days of the payment.
To use your voicemail, make sure your plan includes minutes or that you have funds in your Wallet to pay-per-use. If you don’t, you will not be able to use it or access it, whether from your mobile phone or another phone.

Activate your voicemail
Activate your voicemail by making a plan change at least 48 hours before the end of your payment cycle, and adding the voicemail option (in My Plans > Manage plan > Make changes to this plan > Change plan > Voicemail). This change will come into effect at the beginning of your next payment cycle.

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Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Hi Saskia,
not really
did you already try with an other browser?
I believe that the problem is with the system, you need to contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Martha
Martha

Martha

User level
Level
2
899 / 2000
points

Please contact support on fab, they will help you out

Samuel
Samuel

Samuel

User level
Level
2
1293 / 2000
points

Thanks for your question.