Answered question

What to do when I lost my password after factory reset?

For some reason my wifi stopped working today and also for everyone in my appartement. So we tried a factory reset on our modem.

Now, the password on the modem and our password before the factory reset are not working.

I have restarted every devices i tried to loggin. What can I do?

Vincent
Vincent

Vincent

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Hi Vincent

You have 2 choices. If you know the password that is used on your devices, you can change the password on the Fizz modem by logging on here : http://192.168.0.1/login.htm
Enter user: cusadmin and use the default password

If you don't know the password, then select a new one or use the default one.
Then the new network settings will need to be added to every device.

Vincent
Vincent

Vincent

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I tried every possible options I could think of...

@Vicent contact the support the will help you out
Or try to reset it to the factory setting again, also forget the Fizz wifi network on your device
After the modem reset the configuration page is 192.168.100.1

Vincent
Vincent

Vincent

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I tried to connect myself to the website but it didnt work...

Vincent
Vincent

Vincent

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How do i contact the support team ?

The page is 192.168.100.1 for the first time after a reset

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Lieux
Lieux

Lieux

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Vincent Chat with Fizz is available from 8h00 to 21h00, each day.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/contact-us
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.

Martha
Martha

Martha

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You can change it through fizz ip link that is provided above I think

Juan
Juan

Juan

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Do you mind telling us what happened finally?