Answered question

Why does maintenance grid takes so long... I have no internet signal since 12... It's 22:27 now..?

One of your o line guys answered when I fell asleep to tell me that my modem was offline and there was a .maintenance grid in my area.... 5 hours later and online chat off cuz it's past 21:00... STILL NO INTERNET SIGNAL AND I PAID FOR IT

djmastafinga
djmastafinga

djmastafinga

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MichelP
MichelP

MichelP

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I hope that your internet connexion is active this morning.
If not, please contact the Fizz customer service by chat.
This service is available from 8h00 to 21h00, every day.
First, Log to your Fizz account.
Click on:
https://fizz.ca/en/faq/none-my-devices-can-access-interne...
Click on the green chat bubble when you see it down to the right of the page.

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Wow! Hopefully you will get a better signal when they are done! I think service needs to be out for 48 hours to get a credit

“ You are entitled to a credit if a service is interrupted and unusable for at least 48 consecutive hours. You will have to request a refund in writing within 15 days of the end of the interruption. You are not entitled to any other compensation.
The amount of the credit will be prorated based on the duration of the interruption, ”

Alexander
Alexander

Alexander

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It’s 23h49 here, where are you?!

djmastafinga
djmastafinga

djmastafinga

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Fizzy I tried all that already... That "@" light won't turn on

djmastafinga
djmastafinga

djmastafinga

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Alexander it's 23:41 in Montreal now

Olivier
Olivier

Olivier

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this is bad im sorry

Djmastafinga, make sure your coaxial cable is well connected to the modem. I hope your internet is back now.

For future reference, if the system maintenance is being done by Videotron, contacting them directly may give a better estimate of the completion time.