Did not receive first month badge?
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NvK
Posts: 29 ✭✭
Hi ! My second payment as been processed for my mobile account a few days ago and my 1st month dinosaur badge as not been unlocked!?
Is there a delay usually or should I follow up with fizz? Does it give any points?
Thanks In advance !!
NvK
Is there a delay usually or should I follow up with fizz? Does it give any points?
Thanks In advance !!
NvK
22
Answers
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This is a known problem you need to contact the support and they will unlock it in a day
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.10 -
Hi NvK
Ask directly fizz it's a website bug.
Have a nice day.9 -
And yes NvK it will give you some points;)8
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Welcome to Fizz!8
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Weird but don’t worry, it will come soon!7
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Contact fizz support6
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NvK,
You must contact the Fizz customer support by chat (from 8h00 to 21h00.
And ask to unlock this new badge.
And you'll have to ask to the Fizz support the same thing to receive your dinosaure badge at 6 months and for the 1 year's badge.7 -
Contacting fizz would be appropriate.3
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Is your issue fixed2
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Hi NvK,
I see that you've already reached us in private and our technicians activated your 1st month dinosaur badge. Enjoy our service
Have a good one!
Radu1
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