Answered question

Someone ordered 5 SIM Cards using my Fizz account, how can I refund/get this disputed/fix this?

I checked my email today, and see that there is a "Your SIM Card is on its way" email. Only problem is, I didn't order this. Not only that, someone ordered FIVE. The address is listed (and it is certainly nowhere near me), and I have since gotten 3 emails about "activating the SIM cards".
I have reset my password already. But what can be done about this order and charge of $57.49?

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MT
MT

MT

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3
2225 / 5000
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You can contact your credit card company and ask them to reverse those transactions.

I tought that Fizz had a limit of 4 SIM per order, probably they remove it.
You need to ask the time, ip, and all other information in order to report this to the police/grc.

I have a friend that had a similar problem, he found that there was strange movement in his credit card, it was leaving the house for going to the police and his teenager confessed the use of the credit card online:(

MichelP
MichelP

MichelP

User level
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4
5000 / 5000
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Loune,
Please, contact the Fizz customer service by chat about the refund of thoses sim cards not ordered by you.
The chat service is available from 8h00 to 21h00.

Hello Loune,

I see that you've already reached us in private and one of my colleagues has escalated the situation to the dedicated team for further verification. Once we'll have any update, we'll notify you immediately via email.

For any other information or if you'll need further assistance, you can also contact us in private by live chat or via the social media channels: Facebook Messenger or Twitter. Please check the info provided on the following links:
https://fizz.ca/en/contact-us.
https://facebook.com/fizzca
twitter.com/fizz_ca

Have a good day!
Radu