Need my internet back every thing is pay i can see that my acount is active right now but i stil don
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gabriel R. 36441
Posts: 3 ✭✭
in Internet
My acount is up to date and pay for and active, but a dont have wifi , what can i do ?
19
Answers
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Turn off the modem for couples of minutes, this will force the refresh5
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What do you mean you don't have Wifi? Can you connect your device with a wire to see if at least your have internet. Also, the technician that came to your house is support to make sure everything is fine.
Also, there is instruction to setup the Wifi for the first time.5 -
Reset your modem:
1 - Unplug the power cable on your Wi-Fi modem.
2 - Make sure all the lights on the modem are off once you have unplugged it.
Wait ten (10) seconds.
3 - Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.5 -
Wifi is the signal between your Modem/router and devices in your home (phone, smartTV, computer, etc.).
Is your problem with your Wifi or are you having issues with your internet connection (from Fizz to your modem/router)?5 -
Hi Gabriel,
I see that your home internet plan has been reactivated successfully on 08/05/2020 following a payment failure. If your internet connection is still not working, I would advise you to restart your modem by following the correct procedure described in the video available on this FAQ: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it.
For any other information or if you'll need further assistance, you can also contact us in private by live chat or via the social media channels: Facebook Messenger or Twitter. Please check the info provided on the following links:
https://fizz.ca/en/contact-us.
https://facebook.com/fizzca
twitter.com/fizz_ca
Have a good one!
Radu1
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