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Tech support

Everytime it rains my internet does not work

Anthony
Anthony

Anthony

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Mike
Mike

Mike

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Here we are users, contact the support to let them test your line and send a technician in order to fix the problem

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/my-modem-connected-cable-my-connec...
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Kurt
Kurt

Kurt

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Hmmm that sucks. But you’ll have to contact Fizz directly to get that problem fixed.

On the funny part, it get sunnier soon! But, you should contact Fizz, they will get a Videotron check this out. Maybe the splitter box is wide open.

MichelP
MichelP

MichelP

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Anthony,
It's not normal.
Your internet connexion is supposed to work perfectly anytime.
Please, contact the Fizz support by chat.
This service is available from 8h00 to 21h00, each day.

MichelP
MichelP

MichelP

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Anthony,
It's not normal.
Your internet connexion is supposed to work perfectly anytime.
Please, contact the Fizz support by chat from 8h00 to 21h00.

Kurt
Kurt

Kurt

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Did you get any news from Fizz? I’m very curious to know why you lose internet with the rain since i also have Fizz internet

Don't put your modem outside when it's raining! I'm kidding :p

Seriously, it's quite common for network outages when it rains or there is a storm.

Its lasts a while and its coming back