Answered question

Frozen plan

I already paid and nothing ixs happening

Claudia
Claudia

Claudia

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Level
0
2 / 100
points

Try to reboot the phone or the modem. I do not know which service do you have.

Can you try to give us more details? We are only users here.

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Melissa
Melissa

Melissa

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Level
0
12 / 100
points

Are you with mobile or residential internet plan?

Lieux
Lieux

Lieux

User level
Level
3
4999 / 5000
points

Claudia you can click on REPLY on the first box to answer the questions.

Hi Claudia,

Fizz doesn't offer any freezing services.

If I were you, I would try on another device, reboot your current phone. If it's not doing anything, use the bubble chat to contact support.

Kurt
Kurt

Kurt

User level
Level
2
1652 / 2000
points

You’ll need to give more info for us to help you here.