Answered question

Fizz Router condition during installation

I should be getting my Fizz router in 2 days to activate my new Fizz internet plan.

What's the condition of the router that Fizz provides? Is it brand new?
If I feel it's used, do I have the right to refuse the router and ask for another one?

George
George

George

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Mike
Mike

Mike

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It is a loan, they will give you a working router. Mine was new or refurbished. But with the plastic.
No where they mention that it is a new router

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EdmTrance
EdmTrance

EdmTrance

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@George.
My router look brand new.
But i have problem with reset button and one time he became unsecured when i lost electricity.
I think it's a faulty router, but its rare. I need to ask a rep to have a replacement.
have a nice day.

Kurt
Kurt

Kurt

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My router seemed brand new. But the tech guy that brings it to you doesn’t leave until you’ve set it up, so if you decide that the device isn’t in good condition, you’ll have time to tell the tech.

Patrick
Patrick

Patrick

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Your don't buy the router, so you take what they give you. However, they are confident with that router to give you the service you paid for.

Also the technician that will install your router will make sure it's working before he leave. Not like you will get a broken one out of the box.

George,

The modem is a loan.
I've received a brand new modem when i subscribed to Fizz internet sixteen months ago.
Everything is working fine.