Answered question

Why does Fizz make it so hard to find the online chat button ?

I find it's very hard to find the chat button and FIzz doesn't make it easy to find.

You think an online only company would make it easier to communicate and put the chat button on the main web page.

Matteo
Matteo

Matteo

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Matteo,
During business hours, when you are connected to your account, it's not to complicated to get the green chat bubble.
Just click on to a link like this:
https://fizz.ca/en/faq/partner-networks
Click on the green chat bubble when you see it down to the right of the page.

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Other answers

I'm with you on this, at least having the chat button in the contact us page!!

I just throw the towel and go to my account, unsubscribe and a chat popup appear instantly!

Of course, I don't cancel my lovely fizz account :)

Lieux
Lieux

Lieux

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When too much people need help it’s written that the chat button is not visible...:(

Jones
Jones

Jones

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Yes, i totally agree.
Although i’ve never needed to contact support, the number of times i told someone too got me intrigued, so i tried and it’s somewhat complicated for nothing.
.
i believe that there should a dedicated page/section where you can directly ask for support and you would get a prompt message if everyone is currently occupied with some kind of nice graph so you can somewhat see how busy they are without being to invasive on the peoples issues, etc.
That would be a pretty neat feature to add.

I would create this topic under Mobile and tag it as Idea. It's more likely to be visible to Fizz support who can actually resolve this issue. Here we're mostly users like yourself.

Kurt
Kurt

Kurt

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Hmm when i needed to contact support, it was pretty easy to find.

Kurt
Kurt

Kurt

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Simply google “contact fizz” and it will be one of the first options

it like the companies trying to hide their contact number on their web page they just try to make it harder for you to contact them and hoping you solve the problem by yourself. at then end it comes to saving money by hiring less techs. but what they don't realize is that at the end it affect their reputation by creating frustrated customers