Answered question

Travel LTE

My LTE doesn’t work when using my travel plan

Arianne
Arianne

Arianne

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Hello Arianne,

I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.

Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.

Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.

Have a good one!
Nicolae Bogdan

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Other answers

When you say "travel plan" I imagine you are talking about the travel add-on data plan you bought. If so be aware not every country support the LTE network. do you at least have data?

MichelP
MichelP

MichelP

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Arianne,
Have you activated the roaming on your phone?
You need to activate it.