Travel LTE

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Arianne D. #27224
Arianne D. #27224 Posts: 1 ✭✭
in My Mobile
My LTE doesn’t work when using my travel plan

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  • Jorge C. #7735
    Jorge C. #7735 Posts: 90 ✭✭
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    When you say "travel plan" I imagine you are talking about the travel add-on data plan you bought. If so be aware not every country support the LTE network. do you at least have data?
  • Pascal
    Pascal Posts: 5,897 ✭✭
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    Buy data for your destination in your fizz account
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Arianne,
    Have you activated the roaming on your phone?
    You need to activate it.
  • Whizz
    Whizz Posts: 19,216 admin
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    Hello Arianne,
    I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.
    Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
    Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
    Have a good one!
    Nicolae Bogdan
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