Answered question

Transfering internet accounts to another person

Hi! I'm leaving Canada and a friend is moving into my apartment. How can I transfer the internet account to their name? Thanks!

Mercedes
Mercedes

Mercedes

User level
Level
0
2 / 100
points

Personally I will contact the support, since you are responsable for the modem

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

SimLal
SimLal

SimLal

User level
Level
1
145 / 750
points

Hi, I think the easiest way would be to change your email address to your friend's email, I think you have to contact them for that (e.g., on Facebook). Then I guess you'll just have to remove your credit card and he will have to put his instead, again I think you'll have to contact them and provide documentation to approve the change of both email address and credit card.

Victoria
Victoria

Victoria

User level
Level
3
2270 / 5000
points

I'm just wondering the actual practical use of this "transfer". Wouldn't it be easier (and, actually, economically-wise) to simply make a new contract?

Mercedes,
You can't transfert your internet plan to another person..
You have to unsubscribe to your internet plan online and return the modem.
First, connect you to your Fizz account.
Click on this link:
https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-hom...
Click on the green chat bubble when you see it down to the right of the page.