Plan ineffective?
Options
Hi, i changed my plan on June 30th, see attachment, and system text me my new plan will take effect on JUly 14th. but i got informed by mail on July 13th that my plan changed doesnt happened, need me to change again. but i can do nothing for coming month and casue me no data to use for coming 30 days. what should I do right now?
16
Answers
-
You should contact Fizz through the website. They will open a ticket for you. https://fizz.ca/en/contact-us8
-
-
Simply chat with an associate on messenger. When I needed to get a reimbursement, it was super fast, fixed my problem in a few minutes.8
-
Contact support9
-
Contact the support. Weird that your change got cancelled...6
-
Liyu,
Sorry about it,
We are Fizz users like you.
Please, contact the Fizz customer support by chat.
This service is available from 8h00 to 21h00, each day.
To chat:
First, cpmmect you to your Fizz account.
Then, click on:
https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
Click on the green chat bubble when you see it down to the right of the page.6 -
I think messenger support is the faster alternative.2
-
Seems to be a bug. Weird though that you ask about it 3 days AFTER the 14th of July, lol...0
This discussion has been closed.