how do I keep my internet plan since my roomate moved (the internet was under their name)?

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Cami
Cami Posts: 1 ✭✭
in About my account
My roommate moved. Our Fizz internet plan was under her name. How can she transfer it to me?
If it's impossible, how can I still have the internet if she has to cancel it before I can get an appointment for a new plan? I don't wanna wait 2 weeks for my new modem to arrive. Is it possible for her to cancel her plan but instead of sending back her modem, I take her modem with a new plan right away?

Answers

  • Mike
    Mike Posts: 20,755 ✭✭
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    You need to contact the support in order to do the switch correctly

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Cami.
    In your case you need to contact directly Fizz.
    Have a nice day, it's been a pleasure to assist you today.
    Don't hesit to mark my answer as the best answer ! :)
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Cami,
    Have you contacted the Fizz customer service by chat?
    Only, them can help you to maintain this internet connection.
    Chat is available from 8h00 to 21h00.
  • AntonioMar
    AntonioMar Posts: 788 ✭✭
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    If the problem is resolved, could you please close the question.
This discussion has been closed.

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