Moving, fizz home is not available at new address

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Yuanyuan Z.
Yuanyuan Z. Posts: 2 ✭✭
in Internet
The appointment of moving is 5 Jul. And the technician is arrived and find that FIZZ home is not available for the new address, because it is a new building. The technician told me that FIZZ home will be available in maximum 1week. But the status of moving appointment is cancelled automatically and my internet plan is deactivated.
1. Will the technice will go back?
2. Should I submit a request to reactivate my plan? But the address is not available on 10 Jul.
Account ID#77043261

Answers

  • Mike
    Mike Posts: 20,755 ✭✭
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    Try to speak with a customer representative

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,715 ✭✭
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    Thanks for your question
  • Whizz
    Whizz Posts: 19,202 admin
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    Hello Yuanyuan,
    Apologies for this unpleasant situation that you've encountered.
    I've checked your account and saw that you've reached our support department, as Mike indicated, and they've provided you a solution for this unpleasant inconvenience.
    If you encounter anything else, don't hesitate to contact us by following the FAQ https://fizz.ca/en/contact-us with our contact methods.
    Have a nice one!
    Nicolae Bogdan
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