Internet crache

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galina S. #26054
galina S. #26054 Posts: 1 ✭✭
in Internet
how com my Internet , crashed , every 5 min ????

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  • sokarina
    sokarina Posts: 170 ✭✭
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    Hi Galina, obviously it shouldn't try rebooting your modem. Unplug it and give it at least 5min then replug it that could fix the issue. If not contact supoort to see if the problem is your modem itself. Good luck!
  • Mike
    Mike Posts: 20,755 ✭✭
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    You can try restarting your modem.

    Please unplug the modem from the power outlet and verify if the coaxial cable is tightly screwed in both ends, preferably to fully unscrew from both sides, then connect it back in to make sure it is properly connected. If the issue still persists, please take a look over the link below which has a few useful tips as well:
    https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

    In case it still will not reconnect, please contact Fizz directly by chat using the link above.

    here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    3- The green chat bubble should appear after a few seconds in the bottom right corner.

    Do not hesitate to mark this answer as the best
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Galina,
    Try to reboot your modem.
    or contact the Fizz customer service by chat.
    This service start at 8h00 until 21h00, each day.
    First, connect you to your Fizz account,
    Then, click to this link:
    https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    Click the green chat bubble when you see it down to the right of the page.
  • Whizz
    Whizz Posts: 19,193 admin
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    Hello galina,
    I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.
    Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
    As other members suggested, could you please follow their advice and if the situation persists, please reach out to our support department.

    Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
    Have a good one!
    Nicolae Bogdan
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