Answered question

What is the notification section for?

I have not had Internet service for almost 4 days now. I've contacted customer support multiple times, without resolving this growing problem (my home phone service is VOIP - no cell). They told me that there is work being done in my area, then another time that this is upgrade work on the network. If so, why is there no notification that there is work going on? Even if there is, why - in 2020 - is it taking 4 days?



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Hello PeterG,

I'm really sorry to hear about it!

I see that you've already reached us in private and my colleagues offered you a solution to resolve this issue. We apologize for the situation created. I really hope that it will be fixed in no time. We'll try to improve our notification system to keep you updated.

If you need further assistance, I'm kindly asking you to contact us again by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links:

Have a nice evening!


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Other answers

Thanks for your fantastic question.
I understand your situation and i hope it's will be resolved faster.

If you have any further questions don't hesitate to ask.