Account is back to zero after forgetting to update credit card number?

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Geneviève G. #25868
Geneviève G. #25868 Posts: 1 ✭✭
in My Mobile
My account have sort of reseted ! I was level 3 and now I'm level 1, looks like I don't even have a plan but still have Fizz on my cellphone. It's a bit weird. I updated my credit card number but It's like I have a brand new account with nothing on it ....

Answers

  • Anne-laure F.
    Anne-laure F. Posts: 584 ✭✭
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    Hello Genevieve !
    It's a weird problem. It looks like a bug to me.
    I suggest you contact Fizz directly to get it resolved.
    -----
    HOW TO CONTACT FIZZ by Chat:
    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    Our business hours.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
    -----
    HOW TO CONTACT FIZZ on Facebook:
    Leave a message on Facebook.
    If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
    ----
    Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
    Have a great day ! :)
  • Mike
    Mike Posts: 20,755 ✭✭
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    Did you change the email?
    Fizz si resetting the community info after 3 month that you did not connect on it, is this your case?
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Thanks for your fantastic question.
    In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.
    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,715 ✭✭
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    Thanks and good luck
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Genevieve,
    Please, contact the Fizz customer service by chat and ask for an explanation.
    Chat is available from 8h00 to 21h00, each day.
    First, connect you to your Fizz account.
    Click:
    https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    Click on the green chat bubble when you see it down to the right of the page.
  • sman
    sman Posts: 4,325 ✭✭
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    Hi Geneviève,

    Thanks for your fantastic question.

    In your case I suggest contacting a fizz customer service by clicking on the green chat bubble available in your account dashboard, or by joining a customer service by Facebook under the name Fizz.

    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
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