Answered question

Data and calling not working?

For the past month or so I realized my phone's data never works. I never realized cause I would aways stay home but when I try it it says "Fizz EXT" and shows one bar. So I figured I live in a place with low Fizz coverage but then as I started to leave the house more I realized it just doesn't work. I tried in the places that it worked before and drove around Ottawa for work and it doesn't connect. And then I realized I can't even call or receive calls. I need help on this I feel like I have been wasting my money.

Zubair
Zubair

Zubair

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CaptFanta
CaptFanta

CaptFanta

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Have you restarted your phone after insering the SIM card ? You could also try to configure the APN on your phone, here the procedure: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

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Hello Zubair,

Can you please contact us on Live Chat in order to help you further, by trying some manipulation?
Here you can find all the ways to contact us: https://fizz.ca/en/contact-us

Thank you, have a great day! :)

Adelina